Delivery and shipping

Shipping rates

We ship to several countries within the EU, and the shipping rate depends on the country of delivery and the delivery method.

Free shipping

We offer free shipping on selected orders and delivery destinations. The applicable threshold for free shipping depends on the country of delivery.

Add your items to the cart and proceed to checkout to see if your order qualifies for free shipping.

Where do we deliver?

We currently deliver to the following EU countries:

Austria · Belgium · Czech Republic · Denmark · Finland · France · Germany · Greece · Holland · Ireland · Italy · Luxembourg · Poland · Spain · Sweden

How to see your shipping rate

Your shipping rate is calculated automatically at checkout based on your delivery address, the contents of your order, and the available delivery options. Here, you can also see if your order is eligible for free shipping.

We are constantly working to expand our delivery options. If your country is not on the list, you are always welcome to contact us – and we will explore the possibilities.

How fast do you ship?

In-stock items are usually dispatched within 1-3 business days.

Orders placed on Fridays after 1:00 PM, as well as on weekends and public holidays, are processed on the next business day.

Can I track my package?

Yes. Once your order has been dispatched, you will receive an email with a tracking number so you can follow your package all the way to delivery.

What happens if I do not pick up my package?

If the package is not picked up within the carrier's collection deadline, it will be returned to us.

Contact us with your order number, and we will help you further.

Please note that an uncollected package is not considered a valid cancellation of the purchase.

Returns and complaints

Can I cancel my purchase?

Yes. You have a 14-day right of withdrawal from the day you receive your order.

The item must be returned unused, in its original packaging, and in substantially the same condition as when you received it. Return costs are paid by the customer.

What do I do if the item is defective?

You have a 24-month right to make a complaint in accordance with the Sale of Goods Act.

Contact us by email with a description of the defect and preferably photos, and we will help you as soon as possible.

Products

Are the products original?

Yes. All products at OutletNordics are 100% original.

We exclusively deal in authentic branded goods from authorized suppliers, remaining stock, surplus stock, and bankrupt estates.

Why are the prices so low?

At OutletNordics, we purchase items such as remaining stock, surplus inventory, and discontinued items from well-known brands.

This allows us to often offer original quality products at significantly lower prices than the recommended retail price – without compromising on quality.

Payment

Which payment methods do you accept?

We accept, among others:

• MobilePay
• Dankort
• Visa
• Mastercard

Payment is handled securely via Shopify Payments.

Is it safe to shop at OutletNordics?

Yes.

All payments are processed via Shopify Payments with SSL encryption and comply with international security standards.

Gift cards

How does a gift card work?

Gift cards are delivered electronically via email and can be redeemed at checkout.

Naturally, no shipping fee is charged for gift cards.

Contact

How do I contact you?

You are always welcome to contact us via our contact page or by sending an email.

We strive to answer all inquiries as quickly as possible.