Delivery

What does delivery cost?

Shipping costs depend on the delivery country and method.

• Denmark: Delivery to parcel shop from DKK 39. incl. VAT and home delivery from DKK 69. incl. VAT.
• Other EU countries: Shipping cost is calculated automatically at checkout.

You get free shipping on purchases over DKK 399. for orders delivered in Denmark.

Which countries do you ship to?

We currently ship to several EU countries, including:

• Denmark
• Sweden
• Germany
• Netherlands
• Belgium
• France
• Italy
• Finland
• Poland
• Austria
• Luxembourg
• Czech Republic

We are continuously working to expand our delivery options. If your country is not on the list, you are always welcome to contact us – and we will explore the possibilities.

How fast do you ship?

Stock items are usually dispatched within 1-3 business days.

Orders placed on Fridays after 1:00 PM, as well as on weekends and public holidays, will be processed on the next business day.

Can I track my package?

Yes. Once your order has been dispatched, you will receive an email with a tracking number so you can follow your package all the way to delivery.

What happens if I don't pick up my package?

If the package is not collected within the carrier's pick-up deadline, it will be returned to us.

Contact us with your order number, and we will help you further.

Please note that an uncollected package is not considered a valid cancellation of the purchase.

Returns and complaints

Can I cancel my purchase?

Yes. You have a 14-day right of withdrawal from the day you receive your order.

The item must be returned unused, in its original packaging, and in essentially the same condition as when you received it. Return costs are borne by the customer.

What do I do if the item is defective?

You have a 24-month right to complain according to the Danish Sale of Goods Act.

Contact us by email with a description of the defect and preferably pictures, and we will help you as quickly as possible.

Products

Are the products original?

Yes. All products at OutletNordics are 100% original.

We exclusively sell authentic brand-name goods from authorized suppliers, residual stock, surplus inventory, and bankruptcy estates.

Why are the prices so low?

At OutletNordics, we buy, among other things, residual stock, surplus inventory, and discontinued items from well-known brands.

Therefore, we can often offer original quality products at significantly lower prices than the recommended retail price – without compromising on quality.

Payment

What payment methods do you accept?

We accept, among others:

• MobilePay
• Dankort
• Visa
• Mastercard

Payment is securely handled via Shopify Payments.

Is it safe to shop at OutletNordics?

Yes.

All payments are processed via Shopify Payments with SSL encryption and meet international security standards.

Gift Cards

How do gift cards work?

Gift cards are delivered electronically via email and can be redeemed at checkout.

Naturally, no shipping is charged on gift cards.

Contact

How do I contact you?

You are always welcome to contact us via our contact page or send an email.

We strive to answer all inquiries as quickly as possible.